1. Contract formation
Listing a service is not an order. A contract arises only after acceptance of a specific proposal or order form and company confirmation. Specific terms and an SLA prevail for matters they expressly govern.
INDIGO TECHNOLOGIES / LEGAL
General Digital Services Terms
Clear rules for the website, data and digital services.
AI
INTELLIGENCE
INTELLIGENCE
CLOUD
CONNECTED
CONNECTED
Baseline terms for domains, hosting, SSL, email, cloud, backup, compliance, software and AI, supplemented by each service proposal.
2. INDIGO pricing
Customers see and pay the INDIGO retail price stated in the proposal plus applicable tax. Supplier costs, margins and internal pricing rules are confidential. Proposals specify term, billing cycle, usage, overages and renewal.
3. Activation and providers
Activation depends on technical availability, checks, payment where required and applicable registry, certificate-authority or infrastructure rules. INDIGO remains the commercial point of contact; actual providers are disclosed when required by law, a DPA or the specific contract.
4. Customer duties and service levels
Customers provide accurate information, secure accounts, use lawful content and data, respect third-party rights and cooperate with migrations and incident response. Uptime, response time, backup, recovery objectives and credits apply only if expressly stated in an SLA.
5. Domains and certificates
Availability checks do not guarantee registration until successfully completed. Customers remain responsible for accurate holder details and timely renewal unless managed renewal is expressly agreed.
6. Data, suspension and termination
Controller/processor roles, safeguards and subprocessors are set out in a DPA where required. Proportionate restriction or suspension may occur for material breach, non-payment, security risk or lawful order. The specific agreement governs notice, export, migration assistance and deletion after termination.
7. Consumers
No automated service checkout currently operates. Before distance sales to consumers are enabled, mandatory pre-contract information, withdrawal rights and exceptions, complaints/refund procedures and consent to immediate performance where required will be implemented.
8. Liability and force majeure
Any liability limits are set out in the specific agreement and cannot exclude liability that law does not permit to be excluded. A party is not liable for delay caused by events beyond reasonable control where reasonable mitigation is taken.
Contactinfo@indigotechnologies.gr210 014 088827–29 Dimarchou Angelou Metaxa Street, 16674 Glyfada, Attica, Greece